Effective Date: May 22, 2025
At Sol Wellness, operated by RVSD WELLNESS PRIVATE LIMITED, we are committed to providing transparent terms for all retreat and event bookings. This policy outlines the conditions for cancellations, refunds, and changes.
1. Booking Confirmation
Your booking is considered confirmed only after full or partial payment is received and a confirmation email is issued. This policy applies to all confirmed bookings.
2. Cancellation by Client
If you choose to cancel your booking, the following refund rules apply:
Cancellation made more than 30 days before the start date: 100% refund
Cancellation made between 15 to 29 days before the start date: 50% refund
Cancellation made within 14 days of the start date: No refund
No-shows and early departures: Non-refundable
You may request to transfer your booking to another retreat date or person. This is subject to approval and availability.
3. Cancellation by Organizer
In case Sol Wellness Life cancels an event or retreat due to unforeseen circumstances such as low participation, natural calamities, venue issues, or emergencies, you will be offered a full refund or credit toward a future event. We are not responsible for any third-party costs, including travel or accommodation.
4. Non-Refundable Charges
The following components of your payment are non-refundable:
Payment gateway or bank processing fees
Currency conversion or international transaction charges
Advance payments made to third-party vendors that cannot be recovered
These amounts will be deducted from the refund total.
5. Cancellation Process
To cancel your booking, email us at [email protected] with your full name, booking reference, and reason for cancellation. Approved refunds will be issued within 7 to 10 business days through the original payment method.
6. Force Majeure Clause
We are not liable for cancellations, delays, or interruptions caused by events beyond our control such as pandemics, natural disasters, travel restrictions, or government actions. In such cases, a credit note or rescheduling option may be provided at our discretion.
7. Policy Changes
RVSD WELLNESS PRIVATE LIMITED reserves the right to amend this policy without prior notice. The latest version will always be available on our website.
Contact
Email: [email protected]
Phone: +91 92202 29077
Address: H.NO. 52/70, BASEMENT, RAMJAS ROAD, KAROL BAGH, New Delhi – 110005, India